aLcassa
Customer support, together

One inbox for every message your customers send.

WhatsApp, Instagram, Messenger and website chat, together in one workspace. Help your team reply with confidence, with AI suggestions and your business data kept private.

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Explore an example inbox. Sample conversations only; no messages are sent.

Interactive inbox example with a conversation on Website chat and an AI-suggested reply. Example data only. No messages are sent.
Team inbox

All your conversations, together

Dr. Faith Chebet

AfyaCare Diagnostics

Website chat

Quick question before we sign up — is our patient data kept fully separate from your other clients on the platform?

8m agoCustomer message
Suggested replyReview and make it yours

Only a preview. Nothing is sent.

Example 4 of 4 · Website chat

PrivateYour business dataKept separate from every other business
< 5sUpdated assistant guidanceChanges reach your assistant in seconds
Shown onceProtected access keysOnly you see a new key when you create it
What’s underneath

Built to be trusted with your customers, not just used by them.

Before a single message gets routed, your team’s access, your customers’ data, and your AI assistant’s voice are all already set up the way you’d want them.

Team access

Give your team exactly what they need. Nothing more.

Set up your support team with the right level of access from day one — owners, managers, and frontline agents each see a different, appropriate slice of the account.

Business ownerFull control — billing, connected channels, security settings, and the whole team.
ManagerSets up the AI assistant's replies, invites agents, and checks how the team is doing.
Support agentA focused inbox for answering customers, with read-only access to permitted settings.

Try this setting

Team permissions
Example data
Japheth Njoroge
Japheth Njoroge
Kwanza Logistics
Business owner
What this role can do
Reply to customers across every channelCan do this
Set up the AI assistant’s tone and rulesCan do this
Invite and manage the teamCan do this
See billing and channel credentialsCan do this
Getting in touch

Customers message you everywhere. You answer from one place.

WhatsApp, Instagram, Messenger, your website — every conversation lands in a single inbox, answered fast, without anyone digging for the right information.

Kwanza Logistics
Example conversation · WhatsApp
Answered
Today · 11:40 AM

Habari, any update on when container batch KW-902 clears for our Westlands delivery?

11:42

Habari Japheth! Batch KW-902 cleared Mtito Andei at 11:20am. Should reach the warehouse by 4:30pm today.

11:42✓✓ Automated reply
Answered in 4 seconds, straight from the tracking system — no one had to go look it up.
Example · 4s
Delivery updates and invoices sent the moment they matter
Photos, PDFs, and voice notes come through same as always
After hours, urgent messages still reach someone

If someone on our team ever opens your account, you’ll know.

When the aLcassa support team helps with your account, access is limited to your workspace. They can make permitted changes, and their visit and actions appear in your activity history. Access ends after 30 minutes.

Access limited to your workspace

Every visit uses a fresh, one-time key tied to one person and one account. Nothing reused, nothing shared.

Access expires on its own

Thirty minutes, then it’s gone — or you can end it yourself, right now, from this screen.

Every visit is on the record

Who looked, when, and why — written to your account’s history and impossible to quietly edit out.

Read our FAQ on Kenya’s Data Protection Act, 2019.
Example support session, using sample data

Support access to Kwanza Logistics

Currently open
Opened byWanjiru, Support
Reason givenTicket #4829, invoice question
Closes automatically in
What this lets them see
View this account onlyPermitted changes are recordedOther businesses on the platformAnything after it expires
Plans that grow with you

One workspace. Room to grow.

Choose the capacity your team needs. Every plan includes all supported channels; add conversations or seats as your business grows.

Monthly plans · no payment collected during setup

Pro

For a business with one person looking after its customers.

KES 3,500/ month

Billed monthly

Conversations
1,000 per month
Team seats
1
Channels
All supported channels
Onboarding
Self-service
  • Powered by aLcassa
  • Standard · within 24 hours
  • AI agent, catalogue search and order status
  • Human handoff and customer recognition
Choose Pro

Business

For growing teams

For a growing team sharing customer conversations.

KES 5,000/ month

Billed monthly

Conversations
2,500 per month
Team seats
3
Channels
All supported channels
Onboarding
Self-service
  • Removable aLcassa branding
  • Priority · same business day
  • AI agent, catalogue search and order status
  • Human handoff and customer recognition
Choose Business

Custom

Capacity, branding and implementation agreed around your business.

Let’s talk

Quoted for your business

Conversations
Negotiated per month
Team seats
Negotiated
Channels
All supported channels
Onboarding
Tailored implementation
  • Fully white-labeled
  • Dedicated support
  • AI agent, catalogue search and order status
  • Human handoff and customer recognition
Discuss your requirements

A little more room, when you need it.

Add-ons are available on Pro and Business. They expire at the end of the current billing cycle and do not roll over.

1,000 extra conversations
KES 2,500
One extra team seat
KES 800

WhatsApp is optional. Your business owns its WhatsApp account and pays Meta directly; Meta charges are separate from your aLcassa subscription.

Business includes a provisional allowance of 2,500 conversations per month, subject to review after real conversation costs are measured.

Upgrades apply immediately. Downgrades begin at the next billing cycle. Reaching your conversation allowance pauses AI replies; your dashboard and records stay available.

Bookings, M-Pesa payments, store order write-back, in-chat sign-up and login, comment-to-DM and TikTok are beta capabilities. Availability depends on the connected integration.

Frequently asked questions

Clear answers on your team, privacy, and onboarding.

How your data stays private, how your team works together, and what to expect when you get started.

One inbox for every message your customers send · aLcassa